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  1. Record Time PTY LTD
  2. General
  3. Frequently Asked Questions (FAQ's)

Frequently Asked Questions (FAQ's)

Find quick answers for frequently asked questions.

  • My Employee has left the company, what do I do?
  • How do I upgrade my account?
  • Can I cancel a subscription at any time?
  • How do I rename a folder?
  • Can I add links to Record TIME?
  • What happens if I don’t have internet/service where I work? Can I still use Record Time?
  • Can more than one person be logged into the same account?
  • What are the character limits on the short text and long text elements?
  • What are Docket/Invoice labels?
  • What does "Xero Connection Expired" mean?
  • Can I connect with other Record Time users?
  • Can I Delete Dockets?
  • Useful Links
  • Having trouble signing up / activating your account?
  • Can I export to PDF?
  • Can I export to MYOB/Xero?
  • Can I export to Excel?
  • Can I control which parts my employee sees?
  • Who counts as a user?
  • Am I paying for inactive employees?
  • Can I remove an employee or temporarily suspend their account?
  • Can I control my employees login access?
  • Can I have multiple admins?
  • Can I upgrade, downgrade or cancel my account?
  • Can I send a docket from an Iphone to an Android Phone?
  • What hours does Record Time offer support?
  • How can I change my password and my employees from the backend?
  • How many employees can I have on the system?
  • Can I cancel my subscription at any time?
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