Frequently Asked Questions (FAQ's)
Find quick answers for frequently asked questions.
- My Employee has left the company, what do I do?
- How do I upgrade my account?
- Can I cancel a subscription at any time?
- How do I rename a folder?
- Can I add links to Record TIME?
- What happens if I don’t have internet/service where I work? Can I still use Record Time?
- Can more than one person be logged into the same account?
- What are the character limits on the short text and long text elements?
- What are Docket/Invoice labels?
- What does "Xero Connection Expired" mean?
- Can I connect with other Record Time users?
- Can I Delete Dockets?
- Useful Links
- Having trouble signing up / activating your account?
- Can I export to PDF?
- Can I export to MYOB/Xero?
- Can I export to Excel?
- Can I control which parts my employee sees?
- Who counts as a user?
- Am I paying for inactive employees?
- Can I remove an employee or temporarily suspend their account?
- Can I control my employees login access?
- Can I have multiple admins?
- Can I upgrade, downgrade or cancel my account?
- Can I send a docket from an Iphone to an Android Phone?
- What hours does Record Time offer support?
- How can I change my password and my employees from the backend?
- How many employees can I have on the system?
- Can I cancel my subscription at any time?